About Samanaga
About Samanaga
Blog Article
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“With the Samanage Group, cellphone calls, Stay chat and social networking, Samanage workforce associates are literally only a simply click away to reply questions and acknowledge feedback.”
Thompson continued, “We believe that a powerful, industry-primary ITSM Alternative features us another compelling item to enhance our ability to serve IT professionals in organizations of all sizes while meaningfully expanding our total addressable market, such as further cross-promote options inside of our huge and expanding customer-base of greater than 300,000 customers.”
What's more, the CEO claimed their Resolution lets businesses do away with clunky platforms that aren't scalable. And in many cases since the method is upgraded, Gordon said: “Samanage updates the applying with minor to no interruption of support, offering customers While using the fastest time for you to benefit and also a new pathway to the future of IT.”
With the help close, we appreciated a chance to keep track of tickets and incidents effortlessly. Also, Samanage dashboard is really intuitive, delivering large-stage final decision makers with fast insights on important data with no have to drill down to aspects for strategic scheduling.
Its capacity to streamline guidance workflows, enrich visibility throughout IT functions, and provide fantastic consumer aid have gained the application certainly one of our major awards.
This award is offered only to top B2B products and demonstrates The reality that Samanage gives the highest possible volume of assistance. It highlights the vendor’s extensive expertise in the sector they’re offering to along with the desires in their buyers.
Lastly, Gordon has shared his ideas about the significance of insights and visibility in a full ITIL-Prepared support desk and asset management Answer. “Consumers are viewing past the basics of hardware and software challenges, and thru rising visibility and insights, are finding a larger role throughout the Corporation.
Samanage provides a free test trial period, nevertheless it's only accessible for fourteen days. That is not merely briefer than almost all of the Level of competition's thirty day period-long check trial periods, it's also very difficult to anticipate a client of the kind that Samanage desires to entice to even be capable of check all its use circumstances in this sort of a brief time.
Ultimately. But when compared with less complicated and cleaner interfaces, even from opponents with likewise broad characteristic sets like Vivantio Pro, I found its crowded consumer interface tough to navigate.
Once here end users are signed on, they may be assigned various roles and teams dependent on what they have to do and what obtain level is required. The controls provided by Samanage contain the opportunity to configure people to be 100 percent study-only or to get entire administrative entry.
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Tagging makes it simpler to define the merchandise’s position and assign it to customers and observe its overall performance. Equally, the services desk has sturdy software program repository. You can certainly retrieve application information, and, additional critically, detect safety bugs or unauthorized set up.
“With reporting, measurability, and insights from Samanage, It truly is armed with the data to showcase the genuine worth of IT to organizational leaders.”